Refund & Returns Policy
At Silly Dots, customer satisfaction is important to us. Please review our Refund & Returns Policy carefully before placing an order.
Returns
Due to the nature of our products, we do not accept returns of opened, used, or partially consumed items.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review and resolve the issue.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please email us at sales@sillydotsmegadose.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our team will review your claim and work with you to provide an appropriate resolution.
Refunds
Approved refunds will be processed to the original payment method used during purchase. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Opened products
- Used products
- Products damaged due to misuse or improper storage
- Orders outside the return eligibility period
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.
Shipping Costs
Shipping charges are non-refundable unless the return is the result of an error on our part or a damaged product claim that has been approved.
Contact Us
If you have questions regarding this policy or need assistance with an order, please contact us:
Email: sales@sillydotsmegadose.com
We appreciate your business and will do our best to ensure every customer has a positive experience with Silly Dots.